How we collect, use, and protect your personal information
Last Updated: 1st January 2026
CryptoHub Luxum Ltd ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us. This policy applies to all data we collect about you, regardless of how it is collected or stored.
CryptoHub Luxum Ltd is the data controller for the personal data we process. We are a company registered in Cyprus with registration number HE913725, located at Stasikratous Street 23, Limassol 3099, Cyprus. Our VAT number is CY91253674X.
We collect various types of information about you when you interact with our services. The data we collect includes personal information that you voluntarily provide to us, information that is automatically collected when you use our website, and information we may receive from third parties. This data collection enables us to provide you with our business automation and analytics services, improve our offerings, and maintain effective communication with you.
Personal information you provide directly to us may include your name, email address, phone number, company name, job title, and any other information you choose to share when contacting us, requesting information about our services, or engaging with our business automation solutions. We also collect information about your business requirements, automation needs, and preferences to better serve your needs.
Information automatically collected includes technical data such as your IP address, browser type and version, operating system, referring website, pages visited on our website, time and date of visits, and other usage statistics. This information helps us understand how our website is used and allows us to improve the user experience.
We use your personal data for various legitimate business purposes related to providing our business automation and ROI analytics services. How we use your information depends on the services you use, how you use them, and the preferences you have communicated to us.
We use the information we collect to provide, maintain, and improve our services, including responding to your enquiries, providing customer support, processing service requests, and delivering our business automation solutions. We also use your information to communicate with you about our services, send you important notices, and provide you with information about new features or services that may be of interest to you.
Additionally, we use your information to ensure the security and integrity of our services, prevent fraud and abuse, comply with legal obligations, and improve our website and services through analysis of usage patterns and user feedback. We may also use aggregated and anonymised data for research and analytical purposes to better understand market trends and improve our service offerings.
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.
Our website uses various types of cookies including strictly necessary cookies that are essential for the website to function properly, analytical cookies that help us understand how visitors interact with our website, functional cookies that enable enhanced functionality and personalisation, and marketing cookies that are used to track visitors across websites to display relevant and engaging advertisements.
For detailed information about the cookies we use, their purposes, and how long they are stored, please refer to our Cookie Policy.
Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have several rights regarding your personal data. These rights include the right to access your personal data, the right to rectify inaccurate or incomplete data, the right to erase your personal data in certain circumstances, the right to restrict processing, the right to data portability, and the right to object to certain types of processing.
You also have the right to withdraw consent where we rely on consent as the legal basis for processing your personal data. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal. If you wish to exercise any of these rights, please contact us using the contact information provided below.
You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data violates applicable data protection laws. In Cyprus, the supervisory authority is the Commissioner for Personal Data Protection.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of data and the purpose for which it is processed.
Generally, we retain contact information and communication records for up to seven years after our last interaction with you, unless you request deletion earlier or we are required to retain the information for longer periods due to legal obligations. Technical data and website analytics are typically retained for up to two years. Service-related data is retained for the duration of our business relationship and for up to five years thereafter for potential legal or business purposes.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls and authentication procedures, regular security assessments and updates, staff training on data protection, and incident response procedures.
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to improve our security measures and respond promptly to any security incidents.
As we operate within the European Union, your personal data is primarily processed within the EU. However, some of our service providers may be located outside the EU. When we transfer personal data outside the EU, we ensure that appropriate safeguards are in place, such as adequacy decisions by the European Commission, standard contractual clauses, or other legally recognised transfer mechanisms.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us using the following information:
Email: privacy@cryptohubluxum.pro
Phone: +357 25201375
Address: CryptoHub Luxum Ltd, Stasikratous Street 23, Limassol 3099, Cyprus
We will respond to your enquiry within 30 days of receipt. For urgent privacy matters, please indicate this in your communication, and we will prioritise your request accordingly.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
If we make significant changes that materially affect your rights or how we process your personal data, we will provide additional notice through email or prominent website notifications, as appropriate.